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CANCELLATION POLICIES IN TIME OF THE COVID-19 PANDEMIC

 

Please note that our cancellation polices apply at all times EXCEPT in the event of a chalets rental prohibition, as it's currently the case, issued by the Government of Quebec.

 

IF YOU HAVE BOOKED A CHALET, HERE ARE YOUR OPTIONS:

 

A) If the ban on rental or inter-regional travels extends beyond the dates of your stay

Option 1: Postpone your stay no later than December 21, 2021; The deposit already paid will serve as a credit for your future reservation. You can choose your dates at a time that suits you for the same chalet. If the chalet was not available for your dates, you could choose another chalet.

Option 2: Request a full refund;

Option 3: Cancel your reservation immediately by applying the standard reservation policies, article 8. Cancellation:

 - If your stay is in more than 30 days and there is no current ban on the dates of your stay, cancel your reservation immediately with a cancellation fee of $ 150 + taxes;

 - If your reservation is in less than 30 days and there are no restrictions on the dates of your stay, we will keep your deposit until the chalet is re-rented. If the chalet is re-let, we will refund your deposit less a cancellation fee of $ 150 + taxes.

 

B) If the rental ban is lifted on the date of your stay BUT with the obligation to maintain a physical distance of 2 meters

Option 4: You can adjust the number of people on your reservation, which will reduce the cost of the stay;

Option 5: You can also postpone the date of your stay before December 31, 2021. The deposit already paid will serve as a credit for your future reservation. You can choose the future dates at a time that suits you the most for the same chalet. If the chalet is not available for your chosen dates, you can choose another chalet.

Option 6: You can also cancel your reservation with the applicable cancellation fee of $ 150 + taxes.

 

IF YOU HAVE NOT BOOKED A CHALET YET: 

If you have not booked a chalet yet and you decide to book anyway today and then wish to cancel your reservation before your stay, even with the situation of the Covid-19 being known by everyone today, the standard cancellation policies will apply unless renting chalets is prohibited by the Government (options 1, 2 (in credit and not refund) and option 3).

 

____________________

 

We apologize for not being able to offer you more options, but understand that we are a small business in partnership with the owners of the cottages we rent and that the government has offered no help to owners of leisure chalets. We have to think of everyone when applying a policy.

 

We thank you for your understanding and thank you for your business.

 

Stay healthy !

 

_____________________

The team Exit Chalets

info@exitchalets.com

Tel : 1-888-456-8745

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